Frequently Asked Questions
Entry and Exit
How do I get entry to my unit?
With StoreStuff, you can enter the facility and your unit using just your mobile phone. Before your move in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a StoreStuff app from either the Apple or Android app stores.
How do I download the app?
Follow the instructions on the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.
I don’t have an Apple or Android device. Can I still get access?
Yes you can, though you will need to use a Fob which requires a deposit payment. Call us on 028 3858 0058 if you require one, either before or after booking your room.
Why won’t the gates/doors/unit door open for me?
If it is after 11pm and before 6am, the doors are only set to allow exit. If it is not opening for another reason, contact us on 028 3858 0058.
When are you open?
We are open every day, 365 days a year, from 6am until 11pm.
What happens if I’m in my unit after closing time?
You can exit your unit and the facility but you cannot re-enter until 6am.
Will there be any employees on site when I arrive?
Unless you have previously arranged to meet a member of our team on site, it is unlikely there will be any employees on site when you arrive.
Packing and Unloading my stuff
I need boxes and packing materials. Do you sell them?
Yes we do. We have a wide variety of boxes, tape and other packing materials for sale on site.
Is there anyone on site to help me unload or load my stuff?
While employees are sometimes on site, you should always plan to unload and pack your items yourself.
Are there any steps to enter the facility?
The facility entrance includes a short ramp or the option of using a small number of steps.
How close can I park to my unit?
Depending on car park availability, you will be able to park directly outside the facility. It is then a short walk into the facility and to your unit.
Are there any dollys or trolleys at the site to aid with unloading/packing?
There may be dollys or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your own assistance if required.
Booking my unit
Can I book online?
Yes you can. Simply follow the online instructions and you can complete your booking.
Can I book by phone?
Yes, though it will take longer and the lowest available prices are online.
What payment options are there?
You can pay using any major debit or credit card, including American Express.
Cancelling my booking before I move in
Can I cancel before I move in even though I’ve sent you my payment details?
Yes you can. To cancel your booking, either log in to your StoreStuff account online, or call us on 028 3858 0058.
I want to move out and/or cancel future payments. What do I need to do?
The quickest way to move out is to log into your StoreStuff account online and cancel. If you require any assistance, call us on 028 3858 0058.
I want to move out immediately. Can I get a refund on payments made to date?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
Location of StoreStuff Portadown
Where is StoreStuff’s Portadown facility?
We are located in the Brownstown Business Centre on the Brownstown Road, Portadown.
I want to get in touch with StoreStuff. How do I do that?
You can email us at email@example.com or call us on 028 3858 0058.